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职位介绍: *Order fulfillment ▪ To receive & verify customer orders and proceed order entry into SAP ▪ To coodinate with sales or customers for confirming available orders to customers & create delivery notes into system for some products ▪ To adjust orders according to customer needs/special requirement and supply condition and contibute to sales target achievement ▪ To handle emergency orders when needed ▪ To quickly fill in back orders as much as possible and make sure high order fill rate towards first requested delivery time ▪ To reply customers' inquiry concerning order form, open order status, delivery status, credit limit and etc. ▪ To handle tires returns in the system when the ordered tires have to be returned ▪ To monitor abnormal orders and take corective & preventive actions with team and customers ▪ To provide support on reconciliation with customer when needed *Communication & process management ▪ To give training to customers and sales for ordering process & system application (COC, CDMS etc.), supply chain related process/policy and etc. ▪ To collect customer voice and proactively drive the internal process streamline and efficiency optimization. ▪ To collect customer voice and understand different customer needs, and be capable to provide customized solution and proactively drive the internal process streamline and efficiency optimization. *Supply management ▪ To monitor open orders and stock, identify short supply articles and take necessary action to fill in the shortage as quick as possible, i.e. ＞ Proceed stock transfer between RDCs ＞ Prioritize stock replenishment from plant to RDC ＞ Escalation to market planner for production push, system setting review or FC adjustment ▪ To manage consignment warehouse for specific customers/channel: ＞ To receive orders and proceed order entry and billing in SAP ＞ To handle stock replenishment for consignment warehouse based on request ＞ To verify stock accuracy between sytem and 3PL's stock report ＞ To monitor abnormal orders and take corective & preventive actions with customers/sales/3PL ＞ To provide support on reconiliation with sales when needed ＞ To prepare monthly report for consignment warehouse management *Others ▪ Special order handling, i.e. DOT, DCT, Second kill, one-time order and etc. ▪ Task force or projects assigned by COD Manager when needed ▪ Be able to deliver training to new COD and other departments for MDM/COD related knowledge ▪ Fulfill tasks assigned by COD Manager when needed

其他信息: 语言要求：普通话 + 英语; 行业要求：汽车

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