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Program Manager · 施耐德电气

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职位介绍: 三相UPS全球技术支持工程师 Description: Schneider Electric？ creates connected technologies that reshape industries, transform cities, and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate and secure their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: Job Description: POSITION SUMMARY: In this role, you will provide, worldwide, expert level technical support to SE Field Services Representatives (FSRs) and Certified Service Partners (CSPs) for repair, maintenance and start-up activities on 3-phase UPS Products intended mainly for Data Center applications. You will have to provide adequate guidance, remotely and on-site, in order to solve problems related to the installation, operation and application of the aforementioned product If necessary, you will have to work jointly with other company functions (R&D and Offer Quality Engineering, Customer Satisfaction & Quality teams, Marketing and Application Engineering) in order to receive the necessary support solve the field issues. You will be in the move of the IoT revolution where all Schneider connected products will provide key information to allow predictive, advanced maintenance & remote troubleshooting. The international aspect of this position means occasional travels all over the world. Competitive Advantage through Digital Enovation where you can collaborate, co-develop and access energy management and automation solutions for efficiency and sustainability. If you’re openminded and your mindset is oriented to help others, you’ll be welcome! ESSENTIAL DUTIES by priority: Provide technical support on 3-phase UPS Products on BFO cases, via e-mail/phone/video or through remote connections to SE FSRs and CSPs Contribute to the creation of technical bulletins (Field Service Bulletin, Method of Procedure and Known Event) describing the problem solving on 3-phase UPS Products Contribute to the quality improvement of the products on current portfolio collaborating with 3-phase UPS LoB (Offer Quality Leaders/ CS&Q) Contribute to the management of the Advanced FSRs Community by creating Knowledge sharing content Update the content of the FSR database for 3-phase UPS Products Contribute to the development of the training modules collaborating with Training teams Contribute to release new 3-phase UPS products with connected capabilities allowing predictive & advanced maintenance enhancing remote troubleshooting capabilities Contribute to improve procedures for development of FSR Service Tools. SECONDARY DUTIES: Participation to validation tests on 3-phase UPS Products at customer site. Visit customers WW to discuss and analyze unsolved technical issues on 3-phase UPS Products. Drafting of technical on-site intervention reports. Present Advanced FSRs Community topics at monthly meetings, providing continuous feedback to Community leaders about team members participation and involvement. Share technical knowledge and daily experience within the team. Team-work and solidarity between team members. Becoming expert on 3-phase UPS products and even on the 3-phase UPS solutions. Qualifications: EDUCATION: Degree in Engineering preferably in electrotechnical field. WORK EXPERIENCE: At least 5 years of work experience related to Field Services activities or R&D product development on 3-phase UPS products. PROFILE: Fluent English (oral and written) Good verbal and written communication skills Team-work capabilities Capability to self-assess & follow-up your own performance Flexibility and ability to learn fast Problem solving skills and predisposition to understand and explain in a simple way high level technical information Continuous Improvement mindset Willingness of achieving ambitious goals both individual and common. Ability to work respecting clear deadlines Ability to develop and maintain relationships with technical stakeholders (Colleagues, End Users, Suppliers) Availability to travel occasionally WW. Knowledgeable on digital communication tools

公司简介

在施耐德电气，我们相信，获取能源并利用数字技术是人们的基本权力, 我们助力所有人以更少的资源创造更多的价值, 并确保每一个人，在任何时间，任何地点都能尽享Life Is On。我们提供能源与自动化数字解决方案，以实现高效和可持续。我们将能源技术、自动化技术、软件及服务融合于整体解决方案之中，服务于家居、楼宇、数据中心、基础设施和工业市场。我们致力于打造有意义、包容和赋能的企业价值观，我们承诺让这个开放的，全球化的，创新的生态圈释放无限可能。创造平等机会是施耐德电气可持续发展战略的重要组织部分之一，它旨在认同所有员工得到独特的重视，不同性别、国籍、文化、代际的员工都能在包容的环境中发展并做出自己的贡献。其中，性别平等尤为相关且重要。性别平等不是偏爱女性或者关注某些个体，更重要的是建立促进男女平等的制度和文化认知，培育适合女性的土壤，创造更大的空间，同时给予养分促进发展。

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