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Sr. Staffing · 应用材料公司

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职位介绍: Software Technical Support Engineer Key Responsibilities Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures. Troubleshoots a variety of difficult software problems and interface with engineering teams to improve product quality. Interfaces with external customers for requirements analysis and schedule. Manage software proliferation at customer sites. Deliver software implementations and manage customer to achieve project objectives. Performs customer specific software testing and analysis on bugs and enhancements. Track software performance and quality at external customer sites. Provide on-going training to customers and customer engineers (CE) for technical products and systems issues. Deliver updates and reports to managers, partners and peers. Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation. Lead work groups and troubleshooting forums. Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines Business Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Leadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills Explains difficult or sensitive information; works to build consensus

其他信息: 语言要求：英语、普通话; 所属部门：SPG

公司简介

应用材料公司专精于材料工程解决方案，全球几乎每一个新生产的芯片和先进显示器的背后都有应用材料公司的身影。凭借在规模生产的条件下可以在原子级层面改变材料的技术，我们助力客户实现可能。我们的创新实现更美好的未来。应用材料公司在中国有着近40年坚实的发展历史，业务遍及全国。1984年，应用材料公司在北京设立了中国客户服务支持中心，成为较早进入中国的国际芯片制造设备公司。应用材料公司在中国已经成为半导体和显示产业制造设备与服务领域的供应商之一。在设备销售业务之外，应用材料公司还建立了一支经过良好培训、经验丰富的服务团队，为亚太地区不断增长的客户提供大力支持。中国大陆业务概况员工人数*：逾3000名全职员工地点： 16个销售/服务研发和培训中心：上海，北京，大连，深圳，苏州，武汉，无锡，厦门，西安，合肥，重庆，成都，南京，杭州，广州，青岛数据截至2023年4月30日

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