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- 职位介绍
- Working period: Contractor - 6 months To build and maintain strong relationships with customers, act as customer window to drive customer experience excellence, ensure order fulfillment and in time delivery to customers, ensure order delivery is conducted in line with sales policies and support marketing promotions and other issues when needed. Order fulfillment ▪ To receive & verify customer orders and proceed order entry into SAP ▪ To coordinate with sales or customers for confirming available orders to customers & create delivery notes into system for some products ▪ To adjust orders according to customer needs/special requirement and supply condition and contribute to sales target achievement ▪ To handle emergency orders when needed ▪ To quickly fill in back orders as much as possible and make sure high order fill rate towards first requested delivery time ▪ To reply customers' inquiry concerning order form, open order status, delivery status, credit limit and etc. ▪ To handle tires returns in the system when the ordered tires have to be returned ▪ To monitor abnormal orders and take corrective & preventive actions with team and customers ▪ To provide support on reconciliation with customer when needed Communication & process management ▪ To give training to customers and sales for ordering process & system application (COC, CDMS etc.), supply chain related process/policy and etc. ▪ To collect customer voice and proactively drive the internal process streamline and efficiency optimization. ▪ To collect customer voice and understand different customer needs, and be capable to provide customized solution and proactively drive the internal process streamline and efficiency optimization. Supply management ▪ To monitor open orders and stock, identify short supply articles and take necessary action to fill in the shortage as quick as possible, i.e. ＞ Proceed stock transfer between RDCs ＞ Prioritize stock replenishment from plant to RDC ＞ Escalation to market planner for production push, system setting review or FC adjustment ▪ To manage consignment warehouse for specific customers/channel: ＞ To receive orders and proceed order entry and billing in SAP ＞ To handle stock replenishment for consignment warehouse based on request ＞ To verify stock accuracy between system and 3PL's stock report ＞ To monitor abnormal orders and take corrective & preventive actions with customers/sales/3PL ＞ To provide support on reconciliation with sales when needed ＞ To prepare monthly report for consignment warehouse management Others ▪ Special order handling, i.e. DOT, DCT, Second kill, one-time order and etc. ▪ Task force or projects assigned by COD Manager when needed ▪ Be able to deliver training to new COD and other departments for MDM/COD related knowledge ▪ Fulfill tasks assigned by COD Manager when needed Qualification Bachelor in Logistics, Economy, or similar Preferred: previous job in customer services, supply chain, demand management or sales; Basic SAP knowledge (Ordering process) Preferred: project/ process management experience in supply chain Preferred: previous job in foreign company, FMCG or other company in the same industry
- 其他信息
- 语言要求：英语、普通话
- 行业要求：全部行业
公司简介
大陆集团致力于开发创新技术和服务，为人们及其货物提供可持续性的互联驾乘和运输解决方案。科技公司大陆集团成立于1871年，为车辆、机械设备、交通及运输领域提供安全、高效、智能且经济适用的解决方案。2021年大陆集团销售额为338亿欧元。目前集团在全球员工数量超过190,000名，遍及58个国家和地区。大陆集团于2021年10月8日庆祝公司成立150周年。
自从1994年正式开始在中国市场运营，大陆集团服务于各个汽车细分市场上主要的汽车生产商。与此同时，我们也开发和生产材料、功能部件、零部件和系统，广泛应用于轨道交通、机械、工程、矿业及其它重要工业行业。目前，大陆集团在中国共设有25个生产基地、28个研发中心，员工总数约为16,500名，为中国市场提供定制化的解决方案。
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